Choose what your booking page asks customers.
Form Settings
Go to Settings > Request Form (More > Settings > Request Form on mobile):
- Form Title and Welcome Message: shown at the top of your booking page
- Always on: name, phone number, email and a description of what the car needs
- Optional fields: turn Vehicle Information, Preferred Schedule and Service Address on or off
- Require VIN: with Vehicle Information on, customers can't send the form without their car's 17-character VIN. A returning customer isn't asked again for a saved car whose VIN is already on file.
- Hint under the VIN field: your own words, up to 200 characters, shown in red under the VIN field. Leave it empty and customers see "Please enter your VIN so we can find the right parts".
Tips
- Keep the form short: fewer fields mean more submissions
- Require a VIN when you order parts before the visit
- Use the hint to tell customers where to find the VIN, like the sticker inside the driver door